You can delete your Our Care. Connected account at any time. This page explains how, and what happens to your information. Our Care. Connected is provided by Primary Health Care Technology Pty Ltd (PHC Tech).
Delete your account in the app
The quickest way is to delete it yourself. It takes effect immediately.
In the Our Care. Connected mobile app
- Log in and open My Settings from the home screen.
- Scroll down and tap Delete Account.
- Tap Yes to confirm.
On the web app (clinicians and services)
- Log in at app.ourcareconnected.org and open Settings.
- Click Delete Account and confirm.
Ask us to delete your account
If you no longer have the app or can't log in, email privacy@phc.technology with the subject Account deletion request.
- Send it from the email address you use to log in, so we can confirm the account is yours.
- We'll confirm by email once your account has been deleted, within 30 days of your request.
What is deleted
When your account is deleted, we permanently delete:
- your account and profile details, such as your name, date of birth, contact details and next of kin
- the health information in your account, including your care record, medications, allergies, conditions and care plans
- health documents you or your care team uploaded, and the history of changes to your records
- your connections with family members, clinicians and services, and any sharing permissions you gave them
What may be kept
- De-identified information, which can't be used to identify you, may be kept for future service development, as described in our Privacy Policy.
- Information we are required to keep by law, only for as long as the law requires.
If you're a clinician or service, deleting your account doesn't delete records you added to a patient's account. Those belong to the patient and stay in their record.
Questions
Contact us at privacy@phc.technology, or read our Privacy Policy.